We’re so pleased you’ve chosen to shop at our store! Below, we hope to answer your questions about shopping, shipping, and returns.
HAPPIEST BABY APP SUBSCRIPTION FEES
Starting July 15th, 2024, anyone who buys SNOO from Happiest Baby (or an authorised partner) will get a free Premium Subscription to our Happiest Baby App for 9 months.
If you purchased SNOO from Happiest Baby (or an authorized partner) prior to July 15th, 2024, you’ll be able to continue on a free Premium Subscription for all your children.
If you borrowed or bought SNOO secondhand, you will have access to all the free App features or you can choose to purchase a subscription to gain access to all Premium settings and features, charged $29.99 AUD monthly.
Subscriptions are not transferable.
PAYMENT METHODS
All orders must be in U.S. dollars. We accept credit cards, Happiest Baby gift cards, PayPal, Apple Pay and Google Pay. We cannot accept COD’s or third party checks. You may order directly from this website through the shopping basket.
SHIPPING & HANDLING
When purchasing SNOO, you can choose your ship date.
Most customers choose to have SNOO delivered about a week before their baby is due. However, we understand babies don’t always arrive as planned! If you want to change your ship date, please adjust it in your account.
Unfortunately, due to the size of SNOO, we are not able to ship to APO/FPO addresses.
Order processing takes 2-3 business days, and shipping time (transit time) is up to 7 business days via ground shipping for continental Australia.
Shipping is calculated based on weight at checkout. For SNOO, shipping is $25 and is included in the price. For orders under 5 lb., shipping is $9.95 USD. For orders over 5 lb., shipping is $19.95 USD.
Happiestbaby.com.au can only ship to addresses in Australia. SNOO is only authorised for use in the country or region it was purchased in. The original purchaser is not covered under warranty for a SNOO used in other locations.
CANCELLATIONS & RETURNS
You may cancel your order in your account or by filling out this simple form.
For SNOO
If you are the original purchaser of a SNOO and you are not satisfied any reason, you may return it to us within 30 days of delivery and receive a full refund.
All products must be returned within original packaging.
When shipping for return, it’s very important to carefully pack your SNOO in the original box + inserts to better protect the product from damage during transport.
Return ground shipping is FREE for SNOO when it is sent back within the 30-day trial period.
For all other products
If you are the original purchaser of a Happiest Baby product (with the exception of digital products, which are not eligible for return) and you are not satisfied for any reason, you may return it to us in within 30 days of delivery and receive a full refund. Products other than SNOO must be returned in original condition. You can initiate a return in your account or by clicking here. All products must be returned within original packaging. Return standard shipping is FREE when it is sent back within 30 days of delivery. A “Digital Product” means a product that is available through downloading or via streaming.
Please contact customer service for assistance at customercare-au@happiestbaby.com or 1 855 424 6323 if you believe there is a workmanship issue. Please also review our Terms of Sale.